MaintainX · Reports

Work order reporting

Slice the uncompleted work order backlog by the dimensions that matter to your operations team.

Dashboard
Average completion time
Last 90 days · 90 days
For every work order marked DONE inside this range, we compute the time from createdAt completedAt and group by priority. Recurring / preventive work orders are excluded— site PMs and their scheduled instances don't count toward the averages. Currently ON_HOLD work orders are also excluded and shown on their own card below.
High priority
2d 5h

avg over 36 completions

Median: 13h
Medium priority
4d

avg over 51 completions

Median: 1d 4h
Low priority
6d 14h

avg over 89 completions

Median: 2d 3h
On hold
10

currently ON_HOLD

Avg time on hold: 24d 9h
Longest: 53d 4h
Completion time by priority
217 non-recurring work orders closed in-range · 54 recurring / PM WOs excluded. Median is the fair “typical” number — mean is skewed by long tails. p95 is the slowest 5% cutoff — treat it as “worst common case”.
PriorityMean (visual)CountMeanMedianp95FastestSlowest
High
2d 5h average
362d 5h13h10d 3h0.0h22d 7h
Medium
4d average
514d1d 4h21d 20h0.0h29d 9h
Low
6d 14h average
896d 14h2d 3h24d 3h0.0h80d 4h
None
9d 21h average
419d 21h1d 22h36d 5h0.0h164d 20h
On hold
Currently on hold
Snapshot of everything in ON_HOLD right now, longest-held first. “Time on hold” is approximated from now − updatedAt — MaintainX doesn't expose status transition history via REST, so this is exact when the last edit was the hold transition, and an underestimate otherwise.
High2
Medium2
Low2
None4
PriorityWork orderTime on holdSince (last update)
None
#101154353 · 3 lights are out
53d 4hMay 20
Low
#104118952 · 2 bad UV lights on reclaim
34d 9hJun 8
None
#101174928 · Hot in electrical room.
34d 8hJun 8
None
#101175523 · UV bulb 1 and 2 burnt harnesses
34d 8hJun 8
High
#104176535 · Need new Rocker Motor
31d 10hJun 11
Low
#101172277 · Tire shine side of trench clogged
30d 9hJun 12
None
#101155210 · The air compressor is leaking oil
18dJun 24
High
#104875629 · Reclaim fix
2d 19hJul 10
Medium
#102109424 · Mat machine is apparently draining slowly
2d 19hJul 10
Medium
#105165960 · Someone drove over the claw nozzle
2d 7hJul 10
Recently completed
The 15 most recent completions in this range, newest first.
PriorityWork orderTime to completeCompleted
Medium
#108699366 · Air compressors
10.0hJul 11
High
#108699273 · Grill brush
9.6hJul 11
High
#108685686 · Air compressors need servicing
0.0hJul 10
Medium
#108685143 · Someone drove through gate arm
0.0hJul 10
Low
#101176206 · Grill brush bearing replacement
52d 6hJul 10
High
#107949323 · DS Grill brush offline
3d 10hJul 9
Low
#108534384 · Leak on RO cap
0.0hJul 9
Medium
#104876598 · Blower #4 Trip
27d 3hJul 9
Low
#108178817 · Need replacement valterra X3
1d 24hJul 9
Medium
#107950127 · Injectors Aqua Lab Board
3d 3hJul 9
Medium
#107135991 · Top Omni hose busted
9d 1hJul 8
Low
#105216491 · Move Repress Unit to Storage
22d 22hJul 8
None
#103015446 · Back door latch not screwed in
36d 5hJul 7
Low
#107950328 · Av receiver keeps powering down
1d 2hJul 7
Low
#104542654 · Outside lights not working
26d 21hJul 7

Data pulled live from MaintainX · refreshed Jul 12, 2026, 10:17 PM